Last updated on
August 12, 2007

Frequently Asked Questions

Before You Buy

• What should I do before I purchase QuickInvoice?

• What are the minimum system requirements for QuickInvoice?

• What is the difference between the Demo and the Full version?

• What is the difference between QuickInvoice and QuickInvoice Pro?

Installing QuickInvoice

• How do I install and configure QuickInvoice?

• I would like to download and install QuickInvoice on a computer that has no Internet access. How can I do that?

• I already purchased QuickInvoice and cannot find the Full Version installation file. Do I have to pay again?

• I already purchased QuickInvoice and noticed that you have a newer version of QuickInvoice. How can I download it?

• I have downloaded the setup file, but when I click on it, I get an error message saying "Internal error B109-11 Cannot decompress setup program". What should I do?

• Why is QuickInvoice Setup file so large (about 4 MB)?

• How can I backup my invoices and other settings so I could restore them later?

Using QuickInvoice

• When I try to enter anything in the "Item ID" or "Description" field, the first character I type repeats itself and I can't enter anything else. What is going on?

• How can I customize the column titles and other field labels on my invoice?

• How can I add or remove payment and shipping options?

• How can I modify the default invoice number when creating/editing an invoice?

• How can I assign my own Item ID numbers for my inventory items?

• How can I transform a quote or an estimate into an invoice or a receipt?

• How can I fax invoices to my customers?

• How can I e-mail invoices to my customers?

• How can I change the currency QuickInvoice displays?

• I would like to bill my customers for the number of hours I work. Can the "Quantity" column accept hours (decimal numbers)?

• How can I put my company's logo on my invoice?

• I need an additional feature to be added to QuickInvoice. Will you do that for me?

How to Purchase

• How can I purchase QuickInvoice?

• Do you accept purchase orders?

• Will you send me a CD-ROM or a floppy with the program?

• What is your refund policy?

Before You Buy

Q: What should I do before I purchase QuickInvoice?
A: You should download our free Demo version first. It allows you to try all the options and features of QuickInvoice before you buy.
   

Q: What are the minimum system requirements for QuickInvoice?

A: We recommend the following configuration:

• 100-MHz or higher Pentium-compatible CPU
• Microsoft Windows 95/98/Me/NT/2000/XP
• Display minimum resolution: 800 x 600
• 32 MB RAM
• 10 MB of available hard disk space
• In order to print invoices, you will need a printer or fax drivers
  

Q: What is the difference between the Demo and the Full version?

A: The Demo version gives you a chance to try all of the features that are present in the Full version: nothing is removed or disabled. However, the Demo version will include a "Made with a Demo version of QuickInvoice" message on each printed invoice. Purchasing the Full version will remove this message.
   

Q: What is the difference between QuickInvoice and QuickInvoice Pro?

A: QuickInvoice Pro gives you the same features as the standard version. However, it can save much more invoices, customers and inventory items. In addition, QuickInvoice Pro allows you to display your company's logo on your invoices. QuickInvoice Pro is definitely worth paying extra.

Installing QuickInvoice

Q: How do I install and configure QuickInvoice?
A: In order to install and configure QuickInvoice properly, we recommend that you follow this installation guide.
   

Q: I would like to download and install QuickInvoice on a computer that has no Internet access. How can I do that?
A: QuickInvoice setup file cannot fit on a single floppy (diskette). You could use a CD-Writer or a ZIP Drive (a storage device) to copy the setup file to the computer that has no Internet access. In case your computer knowledge is limited, you should ask a local computer guru to transfer the file for you.
   

Q: I already purchased QuickInvoice and cannot find the Full Version installation file. Do I have to pay again?
A: In most cases, you can download the software you purchased at any time by logging to our online Customer Service Area. Please visit this page for more details.
   

Q: I already purchased QuickInvoice and noticed that you have a newer version of QuickInvoice. How can I download it?
A: In most cases, you can download most recent setup files of the software you purchased at any time by logging to our online Customer Service Area. Please visit this page for more details.
   

Q: I have downloaded the setup file, but when I click on it, I get an error message saying "Internal error B109-11 Cannot decompress setup program". What should I do?
A: Usually, it means that the setup file was not downloaded completely or was corrupted during the download. To fix this problem, please delete the bad setup file and re-download it again. If you already purchased QuickInvoice, please visit this page to learn how you can download your Full version setup file again.
   

Q: Why is QuickInvoice Setup file so large (about 4 MB)?
A: The actual application is only 700 KB. The Setup file is so large because it includes the installation routine and Visual Basic Runtime files (yes, QuickInvoice is written in Visual Basic). This way, users who don't already have the necessary libraries won't need to download any additional files.
   

Q: How can I backup my invoices and other settings so I could restore them later?
A: If you are using QuickInvoice 2.63 or later, simply use the "Backup/Restore" function from the "File" menu. If you are using an older version, click here for detailed instructions on how to backup and restore QuickInvoice data.

Using QuickInvoice

Q: When I try to enter anything in the "Item ID" or "Description" field, the first character I type repeats itself and I can't enter anything else. What is going on?

A: This issue has been fixed starting with version 2.57. Please visit this page to download the most recent version. Alternatively, if you don't want to install the most recent version, click here to learn about another way of fixing this problem.
   

Q: How can I customize the column titles and other field labels on my invoice?
Q: How can I add or remove payment and shipping options?

A: To change field labels or modify payment and shipping options, follow these steps:

1) Go to "File - Options"
2) Switch to the "Invoice" tab
3) Click the "Customize Invoice" button
4) You can then change the field labels. In case you don't use certain fields, you can leave them blank. The same screen also allows you to modify payment and shipping options.

Q: How can I modify the default invoice number when creating/editing an invoice?

A: To change the default invoice number, click the small "Edit" button near the invoice number field:

Q: How can I assign my own Item ID numbers for my inventory items?

A: This became possible starting with QuickInvoice 2.51. Click here to see the version history or to download the most recent installation file.
   

Q: How can I transform a quote or an estimate into an invoice or a receipt?

A: Simply follow these steps:

1) Open QuickInvoice and select "Manage existing invoices" from the "Welcome" screen.

2) Select the quote or an estimate and click the big "View" button

3) Change the "Invoice Type" from "Quote" to "Invoice" (or from "Estimate" to "Receipt")
   

Q: How can I fax invoices to my customers?

A: In order to fax invoices, you will need to have a fax printer driver installed. Such a driver usually comes with most fax software packages such as WinFax. Once the fax driver is installed, it will appear in the list of available printers. To fax an invoice, select the fax driver and click the "Print" button.
   

Q: How can I e-mail invoices to my customers?

A: At this time, QuickInvoice doesn't have an internal email function. However, you can still e-mail your invoices to customers by using one of the PDF conversion utilities available on the market. Such utilities play a role of a printer driver allowing you to save your invoices (or any other documents) as standard PDF files. Click here for detailed instructions.
   

Q: How can I change the currency QuickInvoice displays?

A: QuickInvoice uses the currency symbol you have specified in Windows Regional Settings. Therefore, if UK pounds or US dollars are specified, QuickInvoice will use them. To change your currency symbol, go to "Start - Settings - Control Panel" and double-click the "Regional Settings" icon. Switch to the "Currency" tab and choose or type in the needed currency symbol. You may also want to make sure your country is selected on the "Regional Settings" tab.
   

Q: I would like to bill my customers for the number of hours I work. Can the "Quantity" column accept hours (decimal numbers)?

A: Yes, you can use the "Quantity" column for that purpose by following these steps:

1) Go to "File - Options", switch to the "Formatting" tab. In there, put a checkmark next to "Allow decimal numbers...". This way, the quantity column will accept hours.

2) Now, switch to the "Invoice" tab and click the "Customize Invoice" button.

3) Here, you can rename the "Qty" field label to something more appropriate. Example: "Hours".
   

Q: How can I put my company's logo on my invoice?

A: This feature is available in QuickInvoice Pro only. To specify a company logo, follow these steps:

1) Go to "File - Options", switch to the "Invoice" tab

2) Check "Display company logo on the invoice"

3) Click the "Select Picture" button and specify what image you would like to use as your company's logo

Q: I need an additional feature to be added to QuickInvoice. Will you do that for me?
A: Every week we receive a considerable amount of emails with lots of suggestions to make QuickInvoice more advanced. Even if we read every email, we cannot add business specific or rarely requested features. Only features that apply to most companies or a considerable percentage of them can be implemented. Otherwise, QuickInvoice would rapidly become a very user-unfriendly program with tons of hard to understand options. To see what features have been recently added, click here.

How to Purchase

Q: How can I purchase QuickInvoice?
A: QuickInvoice can be purchased online using a credit card. After paying the licensing fees, you will be able to download QuickInvoice Full setup file right away from our Online Customer Area. Please note that you will NOT receive a hard copy of QuickInvoice on a CD-ROM. To purchase QuickInvoice online, click here.

If you don't have a credit card, use this form to purchase QuickInvoice with a check or a money order.
   

Q: Do you accept purchase orders?
A: Currently, we do not accept purchase orders. However, if you don't have a credit card, you can purchase QuickInvoice with a check or a money order by using this form
   

Q: Will you send me a CD-ROM or a floppy with the program?
A: No, we won't. After paying the licensing fees, you will be redirected to the download page. From this page, you will be able to download the software you have purchased. You will also be provided with login information for our online Customer Service Area that allows you to download most recent versions of our software at any time.
   

Q: What is your refund policy?
A: Smart Software Development does not issue refunds because our web site allows you to download and try QuickInvoice before buying it. Therefore, a customer cannot ask for a refund saying that he was unaware that a certain feature was missing. Despite the fact that we don't offer refunds, we will be more than glad to help you with different problems you may encounter.

Download a Demo version of QuickInvoice

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704 4th Ave South, PO Box 871
Lethbridge, Alberta T1J 3Z8, Canada